EU launches investigation into safety of iPhone and iPod devices amid increasing concerns about explosions and fire risk

The EU has launched an official investigation amid safety concerns about the iPhone. The European Commission has been forced to act in response to an increasing number of reports describing the device exploding. Injuries documented in the news media include a victim with a "shard of glass" in his eye when he picked-up his girlfriend's iPhone after it started to "crackle" like a bonfire.

European Union consumer safety watchdogs have launched an investigation into reports that Apple iPods and iPhones are "exploding" in the summer sunshine.
Unfortunately, it sounds like Apple's PR machine wants to play this down, while their technical support department is trying to avoid doing anything about this problem. Saying they need to receive all of the affected devices -- which of course are probably in the bin or in a thousand pieces -- before they will do something, sounds a lot like trying to put obstacles in the way of customers trying to submit a complaint:
"We are aware of these reports and we are waiting to receive the units from the customers. Until we have the full details, we don't have anything further to add."

19 August 2009

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